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PMO Contact Online application - JSIS

The forms currently accessible via PMO Contact Online will shortly be available only via the Staff Matters Portal (SMP) on My IntraComm.

On each thematic page of the portal you will be able to submit your query by clicking on the ‘Contact us’ button.
For example, if you have questions about direct billing, you will have to go to the ad hoc page on the SMP. After consulting the information, you may, if you still have questions, submit your query via the ‘Contact us’ button, which will be located on the right-hand side of the screen, in place of the current ‘PMO Contact’ button. The same applies to JSIS online: links to the current PMO Contact service will be replaced by new links.

Note that this new system requires EU Login certified access. This access ensures that your messages are kept as secure as possible.

The exact date of the migration from PMO Contact to the Staff Contact system has not yet been determined. If you do not have EU Login access, we would encourage you to request it now: (EN) - (FR)

Assistance via the telephone switchboard at the Welcome Offices and by post will, of course, still be available after the migration. However, we recommend that you use the online communication tool as it will allow you to keep a record of your exchanges with the PMO.


The PMO Contact service can be reached by telephone on + 32 2 29 97777 from Monday to Friday between 9.30 and 12.30.